What do you do when the fix you spent a year on breaks on day one?
Ben Golden and COO Ray Jordan look back at an automation rollout that slipped from May to November and then failed on launch day, right as the firm was expanding from IRS resolution into full tax planning.
They talk about the call to scrap it, trusting the team to rebuild, and what flexible, adaptable, and teachable looks like when the plan falls apart.
If your business has ever bet big on a change that backfired, this one is for you. Listen now.
Listen on Apple Podcasts | Spotify | YouTube
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